COVID-19

Pandemic impact on European eCommerce

  

COVID-19

The Impact on eCommerce Behavior

We know there are many unknowns in this current situation for eCommerce businesses, however we are undergoing a project to help bring light to some of your quesitons.  Instead of publishing a long and static PDF report, we aim to gather new data every week and publish blog articles that dig into topics such as:

  • Are consumers shopping more or less, and what are they buying?
  • What consumer segments are changing their behavior and why?
  • Are consumers’ expectations of merchants changing and how?

Our research kicked off by interviewing 11,400 consumers in The Netherlands, Germany, and Norway about their eCommerce behavior, how it has changed in the last two weeks, and how they believe they will shop over the next month.  Check out the articles below, and subscribe below to stay up-to-date on the latest shifts in usage, attitudes, and trends of European eCommerce.

 

eCommerce in June and July Reveals Decline and Recovery Cycle Patterns

We have added new research data for the end of July. Our research now contains responses from more than 31.600 consumers in The Netherlands, Germany and Norway over a period of over four months. Overall, the long-term e-commerce development trends show some distinct...

Arvato Financial Solutions and PFSweb Announce Strategic Partnership

Seattle, WA, August 5, 2020 – Arvato Financial Solutions and PFSweb are pleased to announce they have entered a strategic partnership, combining Arvato’s industry leading financial services with PFSweb’s global commerce services. The partnership enables U.S. merchants to expand to Europe with a uniquely end-to-end direct-to-consumer solution, designed with the conveniences of a marketplace.

Norwegian Consumers are Hesitant to Increase Online Purchases in August as they Prioritize Saving Over Spending

Our latest research – now covering more than 9.500 interviews with Norwegian online shoppers - indicates that Norwegian e-commerce has decreased in the first half of July. Our survey results also show that Norwegian consumers will reduce their overall purchases in...

German eCommerce is Driven by Deal-Seeking Consumers Shifting Purchases to Online, but Slows Down in August while Overall Purchases Decline

Our first half of July research – now covering more than 9.300 interviews with German online shoppers - indicates that German consumers made fewer overall purchases (i.e. in both online and offline purchases) in July. It is worth noting that July is a summer month,...

Dutch ‘Heavy Shoppers’ Slow Down Purchases and Consumers Actively Save Money while Shifting Purchases to Online

Our first half of July research – now covering more than 9.600 interviews with Dutch online shoppers - indicates that Dutch consumers made less overall purchases (i.e. in both online and offline purchases) in July. It is worth noting that July is a summer month, which...

End of June Update: eCommerce Growth is Volatile as Consumers go into an Unusual ‘Summer Mode’

We have added new research data for the end of June. Our research now contains responses from more than 25.500 consumers in The Netherlands, Germany and Norway over a period of over three months. Overall, the long-term online purchase development trend shows some...

Norwegian Consumers have a Positive Financial Outlook for July, but are Hesitant to further Increase Purchases

Our mid-June research – now covering more 7.400 interviews with Norwegian online shoppers - indicates that Norwegian consumers will reduce their overall purchases in July (i.e. both online and offline purchases). If Norwegian consumers act on their intentions in July,...

German Consumers State they will Make a Larger Share of their Purchases Online in July while Overall Purchases are Likely to Reduce

Our end of June research – now covering more 7.400 interviews with German online shoppers - indicates that German consumers will reduce their overall purchases in July (i.e. both online and offline purchases). At the same time, German consumers say that they will...

Dutch Shoppers Say they will Reduce their Overall Purchases in July, but Continue to Shift Purchases to Online Channels

Our end of June research – now covering more than 7.600 interviews with Dutch online shoppers - indicates that Dutch consumers will reduce their overall purchases in July (i.e. in both online and offline purchases). It is worth noting that July is a summer month,...

Media and Entertainment eCommerce Purchases Universally Appeal to Consumers, but are Sensitive to Current Societal Developments

Instead of being entertained at cinemas, concerts, theatre shows, during sports and team activities and social gatherings, lockdown measures forced consumers to explore different ways to entertain themselves - at home. How has this impacted online purchases in Media...

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