Which consumers in Germany have changed their behavior?
Why are German Consumers Changing their Behavior?
German consumers who have decreased the number of online purchases are mainly driven by a financial worry. They actively try to consume less due to the financial uncertainty or already find themselves in a financial situation that limits their online shopping. A secondary motivation for reducing online purchases is related to the worry of getting contaminated by packages and/or wanting to support local shops.
How have German Consumers’ Worries Impacted eCommerce?
From a general standpoint, the level of worry among Germans about the personal health and the financial situation in light of corona is about the same as in the other countries measured.
But as mentioned above, a financial reason is the main driver for decreasing their online shopping. German consumers who are purchasing less online do so primarily because they are more worried about their personal financial situation than about society in general. Defining for these consumers is that they not only buy less online but are shopping less in general.
And the group that display the least worry are also the ones that have not changed their overall online shopping behavior since the Corona outbreak.
Which Products have German Consumers Bought More or Less Since before the COVID-19 Outbreak?
In Germany, the category that has increased the most compared to before the corona outbreak is Food & Groceries. Compared to findings in The Netherlands and Norway, this increase is strongest in Germany. Health & Health food as well as Take away food for delivery also display significant increases.
Notable in Germany is the increase in Beauty & Cosmetics, while Fashion has decreased. This can be contrasted to findings in The Netherlands and Norway, where Beauty & Cosmetics suffered a larger decrease than Fashion.
And in line with other countries, German consumers have also purchased less Tickets, Travel and Transportation than since before the corona outbreak.
Which Products will German Consumers Buy More or Less in the coming month?
As mentioned earlier, purchases within ‘Food and Groceries’ have seen a significant increase since the corona outbreak in Germany. And according to AfterPay Insights’ consumer projections, this is also the category that will increase the most in the coming month. Almost the same can be said for ‘Health and Health Food products’ with ‘Take away food’ chasing closely behind.
In Germany, consumers are shopping online more for Hardware and building materials and Gardening tools. But consumers’ future projections of purchases within in these categories are pointing towards a decline.
As we saw earlier, Cosmetics & Beauty experienced an increase, and Fashion a decrease, since the corona outbreak. But both of these categories are expected to increase since consumers claim they will increase online purchases in these categories in the month to come. ‘Pet food’ and ‘Media/Entertainments’ are two other categories with a positive outlook for the near future.
And in line with the research results in The Netherlands and Norway, online purchases in Germany within ’Travel and transportation’ and ’Tickets’ have displayed a significant decrease since the Corona outbreak, and consumers intend to continue consuming even less in these categories in the coming month.
Which German Consumers will Buy More or Less in the Coming Month
Consumers who have decreased their online purchases in the past will buy even less in the coming month. And German consumers that have increased their online purchases since the corona outbreak claim they will increase their purchases even further in the month to come.
A great majority of consumers that up to this point have displayed unchanged purchase behavior; claim that they will not change their e-commerce shopping behavior in the future. Within this group, the group of consumers that claim they will increase their purchases in the coming month is larger than the group that claim they will decrease their purchases.
German Consumers Prioritize Fast Delivery in the Coming Month
That the webshop has the lowest prices is the second most important aspect among Germans. Security is the third most important aspect and this goes hand in in hand with having used the webshop before.
From a functional perspective, having reliable deliveries, offering a wide range of products and good customer service are also important aspects. But German consumers that intend to increase their online purchases in the coming month place an increased importance on fast, flexible and reliable deliveries, as well as flexible return options and display of in-stock information.
Having the fastest delivery time is almost twice as important among the 26% of German consumers who intend to increase e-commerce purchases in the coming month.ngs.
In a normal market, these relatively smaller needs would be considered niche needs that probably only a smaller market segment would value to a higher extent. But in light of the corona outbreak, the demand on merchants are changing fast, so these aspects are really something all merchants need to pay attention to.
How are These Changing Demands Affecting Choice of Delivery Methods?
Prior to the corona outbreak, home delivery was used in 85% of all online purchases in Germany. During the last two weeks, the same figure was 87%. When we asked consumers about their choice of delivery method for the upcoming month, 57% of the German consumers claim they will increase the use of home delivery and only 5% said they will use this method less often.
The future use of home delivery is at the expense of both delivery to pack station, delivery to service point and pick up in store.
Furthermore, the trend is that almost 5% of German consumers indicate that they will use the same day delivery more often than today.